The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners.
Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
What type of Personal Data we collect?
We do not collect more information than we need to fulfill our stated purposes and will not retain it for longer than is necessary.
The information we collect focuses on your usage of the website. This will include:
• The device used to access the website
• Its operating system
• Connection type
• IP address
When you engage with us on social media we will use your social media username (if you interact with us through those channels) to help us respond to your comments, questions or feedback.
Your name and email address to respond to any enquiries you make when you complete the contact form on our website.
What is the information used for?
The information we collect about you when you visit our website is used to analyze your activity on the site so that we can administer, support, improve and develop our business. It is also used for statistical and analytical purposes. Ultimately this will allow us to optimize customer experience.
Where does the information come from?
We collect your personal information when you interact with us, such as when you visit our website or when you use our ‘Contact us’ form on the website. Information about your use of our website is collected using Cookies. You can disable cookies if you wish to. Information such as your name, email address is collected when you complete the ‘Contact us’ form on our website. We may also collect personal information when you engage with us on social media, complete any surveys we send to you or when you enter prize draws or competitions.
We rely on legitimate interest as a basis for processing your personal information when you contact us using ‘Contact form’ on our website or when you engage with us on social media. We carry out a ‘balancing test’ to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interest of processing that information.
When we collect your information from surveys or entering prize draws we will ask for your prior consent.
Our website puts small files (known as ‘cookies’ ) onto your computer to collect information about how you use the website and to better the users experience while visiting the website.
Cookies are used to:
• Measure how you use the website so it can be updated and improved based on your needs;
• Remember the notifications you’ve seen so that we don’t show them to you again.
You will normally see a notification on our website to make you aware that we store a cookie on your file.
The cookies in use to deliver Google Analytics service are described in the table below:
Where is the information sent to?
The information is sent to ‘Google Analytics’. The information is stored on the Google server in the U.S. The information is collated via google analytics which is then used by the analytical team in the Marketing team to enhance the user experience when you visit our website.
The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulations. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the GDPR regulations you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example:
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
• General Data Protection Regulation
• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 – The Guide
You have the right to request a copy of the information that we hold about you at any time by contacting us at firstname.lastname@example.org
The provision of this information will be free of charge on your first request and any subsequent requests made may be subject to payment of a fee. This information request will be provided to you within 30 days from the date the request is received.
If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time, which will not affect the lawfulness of the processing before your consent was withdrawn.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data.
How to make a complaint
If you are unhappy with the way in which your personal data has been processed, you may in the first instance contact our DPO using the following contact details:
If you remain dissatisfied then you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office,
Water Lane, Wilmslow, Cheshire, SK9 5AF